What do you do if you think that Sage Remote Access is down or running really slowly? Our recommended first port of call is to check this website
Here you will find up to date information on whether there is a problem with Sage remote access or the Sage ID service which will lead to problems with accessing your data.
We recommend that you keep checking this website with reference to when the issue is resolved.
In the past we have tried taking clients off remote access so that at least the pcs connected to the local network can work in Sage undisturbed. Sometimes this can cause more issues than it is worth. We suggest that clients are patient and wait – these technical issues usually resolve themselves within a few hours.