Quintess Denta selects Exact Online for full traceability, CRM and accounting
- Specialist provider of dental equipment and Neodent implants
- Headquartered: County Fermanagh
- Employees: 10
- Sales: £1 million
Quintess Denta needed a way to track the products it dispatched to its customers, for warranty status or in the event of a supplier recall. It also wanted to extend its CRM capabilities into the cloud so that remote sales teams could work more efficiently.
- Dental implant shipments are now fully traceable with batch numbers matched to plant dispatch notes
- All dental equipment is logged by serial number for warranty purposes
- Stock level information is available in the cloud to all sales staff via any device, and automatically updated following dispatch
- Remote debt collection and invoice retrieval capabilities
- Standardised product templates are customisable in the platform
- Margin analysis introduced for repair work
- Customisable interface for different business divisions
Quintess Denta www.quintessdenta.com is a leading provider of dental equipment, including hand pieces, Neodent implants and Heka dental chairs. Based in a purpose-built workshop in Northern Ireland, with a sales office in Dublin, it employs a highly-trained team with experience in the dental sector. Quintess Denta boasts a large portfolio of quality products carefully curated to offer a 1-stop shop for dental teams. It sells into both the UK and Ireland, and is well placed to serve both markets with local expertise.
Quintess Denta is a reseller for Neodent, a Straumann group brand. The 4th largest manufacturer of dental implants in the world. As these products carry a batch number and an expiry date, a new system had to be able to track consignment stock being held in its customer practices but also log the batch number at item level for all goods sold.
It was also looking to overhaul its CRM systems and eliminate time-consuming processes. In particular, eliminating the need for remote sales reps to make time-consuming trips into the office to input data or service requests. It needed to be able to reduce the admin and time involved in finding and copying invoices for clients, as well as updating product information templates when changes were sent through by suppliers.
The company also needed a way to ensure that stock levels were always up to date. Orders could be processed immediately by reps knowing they were giving accurate delivery dates based on accurate stock levels. Similarly, there was a need to improve margin analysis capabilities on the company’s repair work.
Quintess Denta’s initial RFP was for a CRM platform. However, after initial consultation with Exact partner Synergy Network Ltd www.synergynet.ie , it became clear that Exact could help it with a much broader range of business issues and opportunities.
Exact Online for Wholesale Distribution is a comprehensive business and accountancy solution for companies of all sizes. Available in-cloud, it automates routine administration tasks and improves insight into line-of-business processes to help managers make better strategic decisions. It is designed to help companies move from a pen-and-paper mentality to a fully-automated, digital-first business strategy.
“Exact is software for the modern cloud age,” said Enda Harte, business development manager at Quintess Denta. “In 2017, businesses need to be able to ensure their employees are fully productive and connected wherever they are, and whatever device they’re using. With Exact Online, we’ve been able to make sure that for our reps the laptop is the office, and that we have a comprehensive insight into order processing, stock levels and margins throughout the business. We are also now able to quickly know if a product is under warranty with the quick serial number tracking feature in exact which has saved us a significant amount of time.”
Harte continued: “The experience of moving to Exact was very simple. We used a reseller called Synergy Network Ltd who imported our data for us from our previous solution, provided training on how to use the new platform and had us up and running within a few weeks. For anyone considering moving to Exact, our advice would be – do it! Apart from all the improvements to our business processes, Exact gave us all the functionality we needed but at a fraction of the price from other software companies.”
With Exact in place, Quintess Denta gains multiple benefits, including:
- Flexible access to key documentation
- Up-to-date insight into stock whereabouts and levels including at dental practices
- Customisable screens to allow individual departments to focus in on pertinent data
- Customer database available to reps on the move
- Product datasheets in the cloud
With Exact Online, Quintess Denta has been able to reduce the admin load for sales reps in the field substantially. It has improved the efficiency of its back-office management teams and increased its ability to react flexibly to stock requests from both customers and suppliers.
It is able to fully understand where all of its stock is before and after a sale, as well as better management of the sales process for reps. Quintess Denta’s customer relationship management, order tracking and margin analysis are faster, more efficient and more flexible with Exact.
- Total traceability of all orders
- Easily accessible in the cloud from any device
- Customer filters for quick invoice retrieval
- All order data and stock information aggregated in one place