Posts Tagged ‘Sage Support’

Sage 50 Data Corruption – Fix button

August 3rd, 2011

It has come to our attention that many of our support clients, upon finding “errors” in their data when running the check data routine, attempt to fix the data themselves.

Our advice is proceed with caution and if you have a support contract with Synergy Network, please call us first.

If you do decide to click on the “Fix” button, ensure that you carry out the following checks…

  1. Backup your data. Newer versions of Sage 50 will force you to do so.
  2. Check the number of transactions in Sage. You will find this in Help->About. If the number of transactions changes after clicking on fix, (even if your errors are fixed) you must restore the backup.
  3. Check the aged balance warnings. You will find them in the warnings tab when you run File->Maintenance->Check Data. If the amounts change or if they were not present before fixing the data, you must restore the backup.

Basically if the fix routine results in zero errors but you now have a different number of transactions or postings to your creditor/debtor control accounts, you data is still corrupt. You must restore an error free backup.

For more information on Data corruption in Sage 50, please refer to our Knowledgebase articles.

It’s accounts people, not the herb!

July 18th, 2011

I was delighted to come to the assistance of the eminent food critic and novelist Jay Rayner on twitter a couple of weeks ago. He posted a Sage accounting query along the lines of  ”explicit question:can anyone explain why, when I click on an item to delete from the corrections list, the delete button is not highlighted?”

The solution is of course that he was trying to delete a journal transaction. You cannot delete journals – you have to reverse them.

If you would like to contact Synergy Network on twitter, you will find us @synergysligo.

Jay Rayner @jayrayner1 writes for the Observer and you can read some of his articles here...

Sage 50 VAT Rate Change July 1st 2011

June 28th, 2011

Sage 50 Vat rate Change for July 1st 2011

The Minister for Finance has recently announced that a second reduced rate of 9% VAT will be introduced for the period July 1st 2011 to 31st December 2013. This 9% rate applies to certain goods and services (mainly tourism related) and full details can be found on the Revenue website .

We have written a set of guidelines for Sage 50 accounts users which is available for download here outlining the procedure you should follow.

Please ring us with your queries on 071 9146815, prior to carrying out any changes on your accounting software.

 

Sage NCT Test

December 21st, 2010
James Doyle, our managing director has devised a Sage NCT Test to help you determine if you are making the most of your accounting software. The survey covers such areas as

  • Reporting
  • Stock Control
  • Security
  • Accounting

Completing the NCT is easy – all you have to do is click HERE.

If you leave us your name and phone number (at the end of the survey), we can give you a call back and discuss any areas of Sage 50 you would like to explore further.

Sage 50 Accounts 2011 Update 2 now available

December 20th, 2010

To all Sage 50 users – please be advised that Update 2 for Sage 50 Accounts 2011 has become available for download. After you have applied this download your Sage version number should be 17.0.12.200.

Those of you with a Support contract can ring Synergy Network if your update does not automatically download or if you have any problems with the update. We can remotely access your machine and fix the issue for you.

Looking forward to your call…

michelle@synergynet.ie

Preparing Management Accounts

November 25th, 2010

In these hard pressed times, many small businesses need to make important decisions quickly to ensure that they stay in business. Decision making depends on having the correct information to hand whilst ensuring that this information is accurate and up to date.

Many companies running  their business on Sage Accounts or some similar accounting software become frustrated when they realise that they cannot acquire the correct information from the system.  In our experience working with SMEs over the years, there are a number of possible reasons for this such as:

  • The auditor adjustments from the last audit were never posted to the system
  • The bookkeeper does not account for depreciation or accrue for goods delivered but not yet invoiced
  • There is no system in place for monthly stock valuations
  • Bank reconciliations were not being done properly so not all the expenditure was being picked up
  • The chart of accounts was not properly designed to produce the information required
  • Some expenditure was being posted to the incorrect headings for example, Repairs and Maintenance being posted to Fixed Assets

Many bookkeepers in small companies may not appreciate all of the above issues, but with the right training and intervention, should be able to produce accurate Management accounts for the owner/manager on a monthly basis.

Here at Synergy Network, we  have worked with a number of small businesses recently to sort out their accounting software and train staff to produce monthly accounts. If you would like to avail of our expertise or you are concerned that you are not making the best use of your accounting software, please contact James Doyle on 071-9146815 or email jdoyle@synergynet.ie

Sage 50 Accounts 2011 Update 1 Available

October 19th, 2010

To all Sage 50 users – please be advised that Update 1 for Sage 50 Accounts 2011 has become available for download. After you have applied this download your Sage version number should be 17.0.12.197.

Those of you with a Support contract can ring Synergy Network if your update does not automatically download or if you have any problems with the update. We can remotely access your machine and fix the issue for you.

Looking forward to your call…

Switching to VAT Cash Accounting on Sage 50

August 18th, 2010

Due to the depressed business environment, many businesses have experienced a reduction in sales income, thereby becoming eligible for Vat purposes to account for sales on a cash receipts basis. This will have an impact on your Sage 50 accounting system and the following steps need to be considered…

Sage 50 and Microsoft .NET Framework Conflicts

July 21st, 2010

We have recently become aware of Sage 50 software conflicts with the Microsoft .NET Framework version 3.x and higher. This conflict has manifested itself (so far) in clients being unable to run their daily “check data” routine and Excel Integrated Reporting no longer working.

The issue arises from the fact that Sage 50 accounting software is based on Microsoft .NET Framework version 2.x. If a later version is downloaded to your computer (via Windows automatic updates) for example, and installed,  it can cause a conflict with your Sage software and cause it to behave in unexpected ways.

At present we are recommending that if you have  Windows Automatic Update turned on, change it to  either the “Download updates for me, but let me choose when to install them” option or the “Notify me but don’t automatically download or install them” option.  In this way you can choose not to install any Microsoft .NET Framework updates.

If you intend to install any new software please ensure that if it uses the .NET Framework 2.x or lower. Internet Explorer 8 is an example of software that may need to be uninstalled from a machine that is using Sage.

As usual, if you have any queries or need any assistance please contact support@synergynet.ie.

Sage 50 and Windows 7

April 21st, 2010

Those of you who recently purchased Windows 7 machines will have encountered errors when trying to generate pdf files from your Sage 50 software. An update has been released to fix this issue for those of you with the 32 bit version of Windows 7. Those of you running 64 bit versions of Windows 7 will have to wait a little longer for an update to be issued.

All Synergy Network Support clients with this issue should contact support@synergynet.ie and we will apply the update for you straight away.