Posts Tagged ‘Sage Support’

Sage 50 2012 Service Pack 1

January 23rd, 2012

Sage 50 2012 Service Pack 1 has been released. This service pack combines updates 1 through 3 with an additional update 4.

If your program version number is currently 18.1.0.8 or earlier you need to apply this update. Please check this in Help->About. If you have already applied updates 1 through 3, you can still install this service pack – it detects which updates are installed and which are missing. You  can download the executable file for Service Pack 1  from here.

Before applying the update, backup your Sage data. Exit Sage and Microsoft Excel.

Your version number should now be 18.1.0.12.


 

Hireman Pro VAT Rate Change

December 15th, 2011

Hireman Pro Vat Rate Change for January 1st 2012

As you aware, in the recent budget, the standard rate of VAT will be increased from 21% to 23% from January 1st 2012.

ORT Software has produced a set of guidelines for Hireman Pro users, available from here, outlining the procedure you should follow to get your software updated.

Please contact us on 071 9146815 if you have any queries prior to carrying out these changes.

 

Sage 50 VAT rate Change

December 13th, 2011

Sage 50 Vat rate Change for January 1st 2012

As you are aware from the recent budget, the standard rate of VAT will be increased from 21% to 23% from January 1st 2012. We have written a set of guidelines for Sage accounts users which is available for download from here outlining the procedure you should follow.

Please ring us with your queries on 071 9146815, prior to carrying out any changes on your accounting software.

 

Sage 2012 Update 3 Available

November 17th, 2011

Sage 50 2012 Update 3 has been released. If your program version number is currently 18.0.11.227 you need to apply this update. Please check this in Help->About. If your version number is currently 18.0.11.209, you first need to apply Update 1 to your software. If your version number is currently 18.0.11.220, you first need to apply Update 2 to your software. You  can download the executable file for Update 3  from here.

Before applying the update, backup your Sage data. Exit Sage and Microsoft Excel.

Your version number should now be 18.1.0.6.

 

Sage 2012 Update 2 Available

October 20th, 2011

Sage 50 2012 Update 2 has been released. If your program version number is currently 18.0.11.220 you need to apply this update. Please check this in Help->About. If your version number is currently 18.0.11.209, you first need to apply Update 1 to your software. You  can download the executable file for Update 2  from here.

Before applying the update, backup your Sage data.

Your version number should now be 18.0.13.227.

 

Sage 50 and ESET anti virus software

October 5th, 2011

One of the most popular articles in our Support  Knowledgebase is the article entitled “How to configure your anti-virus software not to conflict with Sage”.

As a rule, anti-virus software can have a serious impact on the performance of Sage 50 running on a network. In the aforementioned article we outline how, in general, to configure anti virus software so that it doesn’t conflict with Sage. This blog post is an add-on to that article since we would like to specifically mention ESET anti virus software, a package that we have found popular with many of our support clients.

We would like to thank Des from DM Computing for his input to this article. He has devised the best way to configure ESET and passed it on to Synergy Network.

First of all to access exclusions you have to enter “Advanced Setup” – see below.

Then we recommend that you exclude all local Sage directories (as opposed to file extensions) and also your mapped drive to the Sage data (in this example s:).

Follow the rest of our original support article for advice on making reports run faster by creating a temporary reports folder on your computer.

 

Sage 2012 Update 1 available

September 22nd, 2011

Sage 50 2012 Update 1 has been released. If your program version number is currently 18.0.11.209 or 18.0.10.208 you need to apply this update. Please check this in Help->About. Otherwise you do not need to run this update. You  can download the executable file from here.

Before applying the update, backup your Sage data.

Your version number should now be 18.0.12.220.

Sage 50 Data Corruption – Fix button

August 3rd, 2011

It has come to our attention that many of our support clients, upon finding “errors” in their data when running the check data routine, attempt to fix the data themselves.

Our advice is proceed with caution and if you have a support contract with Synergy Network, please call us first.

If you do decide to click on the “Fix” button, ensure that you carry out the following checks…

  1. Backup your data. Newer versions of Sage 50 will force you to do so.
  2. Check the number of transactions in Sage. You will find this in Help->About. If the number of transactions changes after clicking on fix, (even if your errors are fixed) you must restore the backup.
  3. Check the aged balance warnings. You will find them in the warnings tab when you run File->Maintenance->Check Data. If the amounts change or if they were not present before fixing the data, you must restore the backup.

Basically if the fix routine results in zero errors but you now have a different number of transactions or postings to your creditor/debtor control accounts, you data is still corrupt. You must restore an error free backup.

For more information on Data corruption in Sage 50, please refer to our Knowledgebase articles.

It’s accounts people, not the herb!

July 18th, 2011

I was delighted to come to the assistance of the eminent food critic and novelist Jay Rayner on twitter a couple of weeks ago. He posted a Sage accounting query along the lines of  ”explicit question:can anyone explain why, when I click on an item to delete from the corrections list, the delete button is not highlighted?”

The solution is of course that he was trying to delete a journal transaction. You cannot delete journals – you have to reverse them.

If you would like to contact Synergy Network on twitter, you will find us @synergysligo.

Jay Rayner @jayrayner1 writes for the Observer and you can read some of his articles here...

Sage 50 VAT Rate Change July 1st 2011

June 28th, 2011

Sage 50 Vat rate Change for July 1st 2011

The Minister for Finance has recently announced that a second reduced rate of 9% VAT will be introduced for the period July 1st 2011 to 31st December 2013. This 9% rate applies to certain goods and services (mainly tourism related) and full details can be found on the Revenue website .

We have written a set of guidelines for Sage 50 accounts users which is available for download here outlining the procedure you should follow.

Please ring us with your queries on 071 9146815, prior to carrying out any changes on your accounting software.